Every PRMPTLRD purchase is covered by a 14-day money-back guarantee. If your crew isn't shipping work for you within two weeks of purchase, email support@promptlrd.com with your Stripe receipt and we refund in full. No forms, no friction, no questions.
Refunds are processed to the original payment method via Stripe and typically appear within 5–10 business days depending on your bank.
Email support@promptlrd.com to: request a copy of your data, request deletion, unsubscribe from all email, or ask any other question about how we handle your data. We respond within 7 business days.
PRMPTLRD sells one-time digital downloads — ZIP archives containing AI-employee prompt templates, a configurator app, and supporting documentation. Pricing tiers (Starter, Business, Enterprise) determine the size and scope of the included library.
Free updates are included for the lifetime of the product. Enterprise includes 1 year of new-employee additions. We don't pre-commit to a feature roadmap; updates ship when they ship.
promptlrd.com is hosted on Vercel and uses third-party services (Stripe, Resend) for payment and email. We aim for high uptime but don't offer a contractual SLA. If you can't reach your download page, your Stripe receipt email contains a stable link that works as long as your session is paid.
PRMPTLRD is provided "as is." We're not liable for indirect, incidental, or consequential damages arising from use of the product. Maximum liability is capped at the amount you paid.
Support: support@promptlrd.com
Refunds & billing: support@promptlrd.com
Press & partnerships: hello@promptlrd.com